Premature cut off and unexplained internet down time

There's two major issues that I've experienced with Vumatel.

1. The agreement between them as me as a customer is that I pay R399 for a month to month uncapped connection, but since the installation they've cut the connection off 3 or 4 days before the cut off date.

2. I haven't had any connection since December 2nd. I've been struggling to get hold of their customer service and they haven't responded to any social media complaint either. I've also looked for any reports from them on social media or email but there's nothing.

Overall their internet connection isn't so bad and tends to disappear from time to time, but those are minor issues that we can pin on user traffic.

They need to sort out their customer care services though, it's really poor