Power cable got damaged

I have been complained reported longed numerous of tickets and escalation were but I absolutely ridiculous that I could take yall this long to come and fix the issue I have been promised a technician over a week ago still nothing and it's not like I'm not seeing them in my area but they don't come to my house the only you are good for is calling each and everyday to see if the issue has been resolved and I say no than yall say we will message the technician your area to come to you ASAP and here we are problem still not fix still waiting for a technician what nonsense