Possibly the worst service I've recieved for anything ever

I'm honestly completely shocked at the non existent level of service I've been receiving from them. I app**** more than a month ago for fibre, and while the initial part actually happened really quickly, and I got a date of installation, everything has been completely pathetic from then on. The technicians didn't actually fully connect the ONT to the outside of the apartment, and every time I called the call centre its almost as if there is no record of any order or installation being placed. Every time I call I get another reference number, and promises of being called back within another day, and yet always nothing.

I've tried over email, and even on the facebook page. I also got a letter via email and sms saying that there is a backlog, and I quote We aim to have you up and running by Friday 28 September at the latest.

I also sent an email on the 4th of September to heropod2 which I was told would give me a follow up to the installation, but of course nobody had the dignity to bother replying.

I have now completely run out of whatever patience I have left with them.

I get the idea that they don't want me to pay them for any kind of service, and truly regret not going with any one of their competitors that offered to also install fibre in my apartment.