AS
Alwyn S
1 reviews | Active since Aug 2009
15 Nov 2022, 10:32
Possibly the worst company in South Africa
What a train wreck. We had our line installed on Monday. It took until Thursday to finally get us live. Yesterday the service went down & it's been down ever since. No one answers the phone, no one comes back if you mail. This is most possibly even worse than Vodacom. So here we sit, with no service & we're paying for this nonsense. And it doesn't help contacting Vox either. If you're thinking of going for either Vumatel or Vox, don't.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
15 Nov 2022, 15:09Good day
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
Vumatel's reply15 Nov 2022, 15:09
Official
Good day
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
AS
Alwyn S's updateReviewer Update
16 Nov 2022, 07:42I can't believe Vumatel expects me to divulge my address on this platform. Just shows how little they care about client security & privacy.
AS
Alwyn S's update16 Nov 2022, 07:42
Reviewer Update
I can't believe Vumatel expects me to divulge my address on this platform. Just shows how little they care about client security & privacy.
Vumatel's replyOfficial
16 Nov 2022, 09:31Good day
Thank you for taking our call. Kindly note that we have tried to refresh your port, as well as the IP lease but the router is still not responding. Please contact the ISP for further assistance in this regard.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we have tried to refresh your port, as well as the IP lease but the router is still not responding. Please contact the ISP for further assistance in this regard.
Regards
The Vuma Team
Vumatel's reply16 Nov 2022, 09:31
Official
Good day
Thank you for taking our call. Kindly note that we have tried to refresh your port, as well as the IP lease but the router is still not responding. Please contact the ISP for further assistance in this regard.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we have tried to refresh your port, as well as the IP lease but the router is still not responding. Please contact the ISP for further assistance in this regard.
Regards
The Vuma Team
AS
Alwyn S's updateReviewer Update
17 Nov 2022, 09:30Absolutely shocking 'service'. Vumatel blames Vox & Vox blames Vumatel. The Vox technician has now been & confirms the problem is on Vumatel's side. But to get hold of Vumatel is impossible. They just do not answer. And still we are offline. Ref no ISP-961028 has now been logged since Vumatel summarily closed the previous log. How do you Vumatel, close a complaint when nothing has been resolved & we're still offline? Pathetic!
AS
Alwyn S's update17 Nov 2022, 09:30
Reviewer Update
Absolutely shocking 'service'. Vumatel blames Vox & Vox blames Vumatel. The Vox technician has now been & confirms the problem is on Vumatel's side. But to get hold of Vumatel is impossible. They just do not answer. And still we are offline. Ref no ISP-961028 has now been logged since Vumatel summarily closed the previous log. How do you Vumatel, close a complaint when nothing has been resolved & we're still offline? Pathetic!
Vumatel's replyOfficial
17 Nov 2022, 13:35Good day
Thank you for taking my call and for confirming that the ISP is on site. Kindly note that I will contact you again in the next hour to check the progress.
Regards
The Vuma Team
Thank you for taking my call and for confirming that the ISP is on site. Kindly note that I will contact you again in the next hour to check the progress.
Regards
The Vuma Team
Vumatel's reply17 Nov 2022, 13:35
Official
Good day
Thank you for taking my call and for confirming that the ISP is on site. Kindly note that I will contact you again in the next hour to check the progress.
Regards
The Vuma Team
Thank you for taking my call and for confirming that the ISP is on site. Kindly note that I will contact you again in the next hour to check the progress.
Regards
The Vuma Team
AS
Alwyn S's updateReviewer Update
18 Nov 2022, 07:46We're back online. I appreciate the assistance from Thandizile, but I cannot say that my opinion of Vumatel has changed. I find it unacceptable that a service provider goes out of their way to make it impossible for clients to contact them. Time will tell if they can change my opinion of them
AS
Alwyn S's update18 Nov 2022, 07:46
Reviewer Update
We're back online. I appreciate the assistance from Thandizile, but I cannot say that my opinion of Vumatel has changed. I find it unacceptable that a service provider goes out of their way to make it impossible for clients to contact them. Time will tell if they can change my opinion of them