Poor,Unreliable Service

I am beyond livid and cannot wait to change my ISP.On the 25th of February 2025,I made a payment of R500 to continue with my membership.I received a notification to say that my account is active. I haven't been able to connect at all. I whatsapp'd their useless number where you get attended to after a long while but they're so quick to end the chat and ask you to rate their service.

An email was sent this morning to say their technician is on the way but nobody has pitched

Are you telling me that I'm liable to pay R500 for your service where as I won't be getting a month's worth?

To cut the matter short your service is poor,I want to be refunded for the days I have had no service.

Send someone to fix the fault asap!