NL
Nompumelelo L
1 reviews | Active since Mar 2021
30 Oct 2024, 17:45
Poorest pathetic customer service
Vuma customer service is the pathetic, most unprofessional customer service support I have ever seen. I don’t recall ever been assisted and their WhatsApp chat it’s the most appalling service ever. They respond when it suits them. I wouldn’t recommend anyone to use their services!!!
Helpful (0)
Replies (10)0
Replies (10)
Vumatel's replyOfficial
31 Oct 2024, 09:34Good day Nompumelelo
We apologise for the exprienc e thus far. Please provide us with the nature of your inquiry, and we will assist.
Kind Regards
The Vuma Team
We apologise for the exprienc e thus far. Please provide us with the nature of your inquiry, and we will assist.
Kind Regards
The Vuma Team
Vumatel's reply31 Oct 2024, 09:34
Official
Good day Nompumelelo
We apologise for the exprienc e thus far. Please provide us with the nature of your inquiry, and we will assist.
Kind Regards
The Vuma Team
We apologise for the exprienc e thus far. Please provide us with the nature of your inquiry, and we will assist.
Kind Regards
The Vuma Team
NL
Nompumelelo L's updateReviewer Update
01 Nov 2024, 08:08It’s been a week since requesting the banking details so that I can pay my subscription as I have been saying the same thing that the atm swallowed my card and I am waiting for the new card to be delivered, I have been waiting to be routed to an agen. I am so frustrated
NL
Nompumelelo L's update01 Nov 2024, 08:08
Reviewer Update
It’s been a week since requesting the banking details so that I can pay my subscription as I have been saying the same thing that the atm swallowed my card and I am waiting for the new card to be delivered, I have been waiting to be routed to an agen. I am so frustrated
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Nompumelelo L's updateReviewer Update
01 Nov 2024, 08:17Is it real that difficult to provide banking so that I can go and pay at the retail store until I get my card
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Nompumelelo L's update01 Nov 2024, 08:17
Reviewer Update
Is it real that difficult to provide banking so that I can go and pay at the retail store until I get my card
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Nompumelelo L's updateReviewer Update
01 Nov 2024, 11:06Since 7:42 been waiting to be routed to an agent till now and I am still waiting to be assisted. Such service is appalling I must say… I will go to social media and make vumatel to trend and everyone will know about their bad service
NL
Nompumelelo L's update01 Nov 2024, 11:06
Reviewer Update
Since 7:42 been waiting to be routed to an agent till now and I am still waiting to be assisted. Such service is appalling I must say… I will go to social media and make vumatel to trend and everyone will know about their bad service
NL
Nompumelelo L's updateReviewer Update
01 Nov 2024, 12:20It’s now 12:20 I am still waiting to be routed to an agent
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Nompumelelo L's update01 Nov 2024, 12:20
Reviewer Update
It’s now 12:20 I am still waiting to be routed to an agent
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Nompumelelo L's updateReviewer Update
01 Nov 2024, 12:22The service it’s appalling… I will and never recommend anyone to use vuma services. as their customer service team is whack!!!
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Nompumelelo L's update01 Nov 2024, 12:22
Reviewer Update
The service it’s appalling… I will and never recommend anyone to use vuma services. as their customer service team is whack!!!
NL
Nompumelelo L's updateReviewer Update
01 Nov 2024, 12:54From 7:42 till 12:42 I just got an agent by the name of Palesa and she has put me on hold again for what reason I don’t know… can you see the service that is been rendered to us as customers
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Nompumelelo L's update01 Nov 2024, 12:54
Reviewer Update
From 7:42 till 12:42 I just got an agent by the name of Palesa and she has put me on hold again for what reason I don’t know… can you see the service that is been rendered to us as customers
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Nompumelelo L's updateReviewer Update
01 Nov 2024, 13:02This is Palesa response
Please note that you cannot pay at stores and I cannot procced cancelling your current line since its still active please do reach out tomorrow for us to check if can now cancel
Please note that you cannot pay at stores and I cannot procced cancelling your current line since its still active please do reach out tomorrow for us to check if can now cancel
NL
Nompumelelo L's update01 Nov 2024, 13:02
Reviewer Update
This is Palesa response
Please note that you cannot pay at stores and I cannot procced cancelling your current line since its still active please do reach out tomorrow for us to check if can now cancel
Please note that you cannot pay at stores and I cannot procced cancelling your current line since its still active please do reach out tomorrow for us to check if can now cancel
NL
Nompumelelo L's updateReviewer Update
01 Nov 2024, 13:06 Please see the below poor feedback I am getting from Palesa and vumat and sad services
There is no reference number to pay at the stores
There is no reference number to pay at the stores
NL
Nompumelelo L's update01 Nov 2024, 13:06
Reviewer Update
Please see the below poor feedback I am getting from Palesa and vumat and sad services
There is no reference number to pay at the stores
There is no reference number to pay at the stores
NL
Nompumelelo L's updateReviewer Update
01 Nov 2024, 13:26I give up…. Their pay fast it’s not working… basically they cant help me.. wow
NL
Nompumelelo L's update01 Nov 2024, 13:26
Reviewer Update
I give up…. Their pay fast it’s not working… basically they cant help me.. wow