Poor workmanship

To start off with Vumatel arrived 4 hours early for our appointment for installation of the CPE. I had to leave a meeting at work to rush home to open the unit for them. When I arrived home they were gone. I tried to get hold of the installation department several times with no avail. I called their head office who put me on hold for a long time while they tried to get hold of their installation department. Spoke to a lady by the name of Tara from their Head office.

The installation team arrived about 15min later. They were very unprofessional and I had to introduce myself to them. They installed the unit skew and said they were done. Being an artisan I saw immediately that the unit was installed skew and told them to fix it. They went to fetch their tools from the van and proceeded to rectify the problem. After that they left. I walked outside to park my van when I saw the fibre box outside was left open with the cables hanging out. There is no space for the cables to fit in this small box outside. I took a picture of it. I tried parking my van only to see that my ladder was used and left open and in the way. They obviously used it.

The box is still left open outside my unit with cables hanging out. I'm sure to get some complaints from the body corporate due to these peoples never mind attitude to professionalism.