HS
Hendrik S
1 reviews | Active since Oct 2010
22 Jun 2023, 10:42
Poor VUMATEL service
Experiencing continuous fibre Internet interruptions for over three months now. After yesterday, with the assistance of an MWEB techie, it was established that the disruption was due to unstable service provided by Vumatel. Today, Vumatel maintenance staff members visited (first time after three months. They were prepared to replace the Vumatel rooter as it seems to be the problem. However, they were told by head office not to replace it as the fault must be on the customer's side. I am speechless! My advice: Stay away from a fibre connection where Vumatel is involved as they did not show any interest to solve the problem to date.
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Hendrik S's updateReviewer Update
22 Jun 2023, 12:03 Thank you for your reply. It seems as if you did not understand the context of my message? However, the bottom-line is that the problem is not resolved after three months. And looking at all the complaints listed here on Hellopeter it seems as if there are numerous clients of yours experiencing exactly the same problems? Your overall rating on Hellopter also does not look very impressive. Dragging your feet (for over three months now) to resolve the issue is not helping me nor is it promoting your corporate image. Is it perhaps your slogan to redirect the problem back to your clients?
HS
Hendrik S's update22 Jun 2023, 12:03
Reviewer Update
Thank you for your reply. It seems as if you did not understand the context of my message? However, the bottom-line is that the problem is not resolved after three months. And looking at all the complaints listed here on Hellopeter it seems as if there are numerous clients of yours experiencing exactly the same problems? Your overall rating on Hellopter also does not look very impressive. Dragging your feet (for over three months now) to resolve the issue is not helping me nor is it promoting your corporate image. Is it perhaps your slogan to redirect the problem back to your clients?