CK
Christiaan K

1 reviews | Active since Oct 2016

22 Oct 2016, 14:39

Poor Vumatel service

<p>Vumatel installed fibre in Nortcliff area. Fisrtly they damaged the drainage system in front of my property which my builder had to fix. </p> <p> </p> <p>I am now a month into the service and still only receiving service at 1.5 mbps, according to cool ideas a function of the fibre installation. Despite emails, phone calls and promises vumatel still has fixed or had a technician at my property. </p> <p> </p> <p>Severe lack of urgency and respect</p> <p> </p>

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Replies (1)
Vumatel
Vumatel's reply07 Nov 2016, 09:21
Official

Good day Christiaan,

We apologise for any inconvenience caused and understand your frustration. Thank you for bringing this to our attention. Please could you email us your address & contact details to *** so that we can notify the fibrehood manager to investigate the issue.

Kind Regards

The VUMA Team