Poor Vuma/Home connect service

I have made payment for a new installation 9n the 11th Feb 2024.I have spoken to different consultant who have given different time frames for the installation.7-14 hours,7-14 business days and today 2-6 weeks.There are many people who can do the installation in my Area so I cannot understand whats the delay.I have requested for someone to call me as its a new address and there is an issue finding it on google maps.1 of the techs have come and has confirmed installation just needs to be done.

There is aloy of frustration as there is no clear idea when I will have my wifi and the consultants dont want to escalate the matter.1 of them saying that the supervisor will tell you the same thing.

Very poor experience.I have payed for the service and I want it installed however I see there is no urgency to help