Poor Vuma Fibre installation experience

I am resident of Villa la Montagne complex in Constantia Kloof Roodepoort .Recently Vuma Arial had completed their fibre installation in the complex and confirmed fibre is live on Feb 19th 2018 .I placed an order for 20/20 plan .I have got a call from Vuma to book the installation on 28th Feb 2018 at 9 AM .Later i got one more call from their maintenance team to confirm appointment for testing fibre on 26th before the installation and i took leave from office to wait for the guy to pitch in .no one arrived and no communication given in that regard and i wasted my whole day .On the day of installation i again took leave and actual installer and his assistant and another team( with out appointment ) came almost same time and the team with out appointment tested something and said level is high and installing team will fix the issue and left .

Installation team completed the installation and said line is not right and they informed their maintenance team to fix the issue .They informed that For back-end configuration normally takes 48 hours and they already informed back office team to complete the configuration .

i wanted 48 hours nothing has completed and then i called their support centre and they said they will push it and get resolution to my problem .Next day i gain call them to get some update and support staff said once the installation is complete client must call Vuma and push for configuration else they wont do it .It was so surprise for me to have that info .I never seen or experienced such a terrible service in my whole life in telecom and IT industry .When i asked who is the next escalation matrix they said there is no escalation and everything must go through them .Really shame to here that answer from an established company support team .

She said she will escalate and follow and up and next day i again call them to check the status and that time when i spoke to support staff they said previous time when i called them their support staff never logged a ticket with configuration team so they need to create a ticket so that she can follow-up and update .She asked for my Modem( White box ) serial number so that she can push ( those serial number was already collected by installation team and passed to their back office team for configuration already ).I was bit irritated with their new requirement how ever i shared the serial number .Today is 6th of Feb and daily i am calling them and every time they repeat we apologise for the issues we will escalate and no progress except the initial false commitment of 48 hours of activation by Vuma .I am tired of this and i never recommend vuma to anyone .They dont have efficient escalation system or trained support staff to manage the client concern and requirements and provide on time update .No commitment to meet time lines .

Totally negative experience so far .infact they are not even eligible for a review .