poor treatment , delayed wifi activation

On the 13/07 I got a call from Khumalo Themba offering me a great offer for fibre. However I informed the agent that I have a existing line and asked how this process would work as I am working from home therefore cannot be without wifi. The agent told me that the main thing is to have the line canceled with cellc however this would happen end of August. She also promised a agent would come out month end to assist and would call be beforehand.

On the 31 August 2022 my line was cancelled and I got a email from cellc confirming. I then set up my vodacom router as I have been waiting for someone to call. No one calls all day. I then called in and a ticket was created, between the 31st and 1st the agents I have been getting have been just telling me they are adding to the ticket and that it would be resolved in 48hours.

Today the 2 September 2022 I called vumatel and Charity Mhlopha answered the call. The agent sounded very busy like there was too much going on around her as there was a lot of silence on the call as the agent could not give me answers. All she could tell me is she has requested for my line to be activated asap but she made it clear no technician will come out and assist further. As I spoke and told this agent I cannot accept this response I could hear other people laughing in the background which is very unprofessional. I explained how 48 hours has passed and I now am left without wifi. This call took place at 14:15 on 2 September 2022.