MM
Muzikayise M
1 reviews | Active since Aug 2022
24 Aug 2022, 14:45
Poor technical assistance from Vuma
I logged a service call with Vuma to assist with checking why my WiFi is blocking my SIP service which I use to make phone calls, IT said that my WiFi is blocking port 5060 on my router as all other Vuma routers in my area connect to the SIP go
service excluding mine, the call was logged on 17 August and i was provided with an ISP ticket number but it seems as though nothing is being done to resolve my query
Someone by the name of Kevin was in contact with me until last week Friday but no attempt to contact me has been made since
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
24 Aug 2022, 15:35Good day Muzikayise
Thank you for getting in touch.
As per our telephone conversation, the ticket was closed and your services should be up and running. We have asked our technical team to also investigate the issue further.
We would like to apologize for the lack of communication.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
As per our telephone conversation, the ticket was closed and your services should be up and running. We have asked our technical team to also investigate the issue further.
We would like to apologize for the lack of communication.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Best regards,
Vumatel's reply24 Aug 2022, 15:35
Official
Good day Muzikayise
Thank you for getting in touch.
As per our telephone conversation, the ticket was closed and your services should be up and running. We have asked our technical team to also investigate the issue further.
We would like to apologize for the lack of communication.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
As per our telephone conversation, the ticket was closed and your services should be up and running. We have asked our technical team to also investigate the issue further.
We would like to apologize for the lack of communication.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Best regards,
MM
Muzikayise M's updateReviewer Update
24 Aug 2022, 15:42Thank you for the the quick attending and the call made to me, i have logged a call with Webafrica to send a technician
MM
Muzikayise M's update24 Aug 2022, 15:42
Reviewer Update
Thank you for the the quick attending and the call made to me, i have logged a call with Webafrica to send a technician
Vumatel's replyOfficial
25 Aug 2022, 11:13Good morning, Muzikayise
Our technical team is assisting with the above query and will provide feedback.
Kind regards
The Vuma Team
Our technical team is assisting with the above query and will provide feedback.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply25 Aug 2022, 11:13
Official
Good morning, Muzikayise
Our technical team is assisting with the above query and will provide feedback.
Kind regards
The Vuma Team
Our technical team is assisting with the above query and will provide feedback.
Kind regards
The Vuma Team
Best regards,