Poor tech support

Today, 6 Dec, new line that was activated 2 days ago through Vuma and Mweb was working perfectly. At 12pm my connection died. Called mweb who logged a ticket with Vuma. Surprisingly a Vuma agent called me less than an hour later and said a Technician would come out before 4pm. I was amazed at the service and felt confident my issue would be fixed. 4pm came and went. No tech. Called mweb, who were of no help and only said the ticket was logged. At 5:30pm, my estate security calls me to say Vuma is at the gate. I was annoyed, but grateful someone showed. The tech, Musuvumi was let in and I waited outside for 10minutes wondering if he got lost. I called him and he informed me at he is at the Estate Fibre box, once he is done at the box, my internet will be fixed. I asked Musuvumi if he could come to the house because I said I don't think it's a fault with the box, it looks like my line isn't activated. Musuvumi then informed me that it's not his job to come to the house. It's now almost 11pm. The tech came and left and I'm still without internet. 2 days of an activate line. If this is the kind of service Vuma offers customers, I won't be staying a customer for long. I need someone to contact me ASAP to arrange a tech to come out to my home.