POOR SERVICE/NO INTEREST TO HELP CUSTOMERS

Bad customer service.

I have been with Gigawave/ Vuma for years.

For the last few months. Wlmy wifi has consistently been going down. For days. I have been asking them to send a technician, they keep asking me to troubleshoot. And we get the same results.

They then make changes on their end and it starts working.

It's been 3 months in a row, my services went down, always happening on a Monday and then by Friday it will get back up. I am starting to believe that they are sabotaging my services. I get no por rata on my bill. And further more I was abroad and asked for an extention on my payment date, as I couldn't log into my app. They gave me a hassle of my life and disconnected the services. Yet I pay extra every month, and not the exact amount. They did then get back to and said they will extend the date.

It was fine, then from yest( mon) the services down whole day until now. I tried calling their customer care and using their WhatsApp chat. They don't answer. I am sure moving over from the new month. They have the worst customer support. DO NOT SUBSCRIBE WITH THEM!!! SEE THEIR REVIEWS!!!