Poor service waiting for 120+ hours no connection but turn around time is 72 hours max

We reported our line damaged on Wednesday morning 3 December 2025. An Sara M responded that cable damage has been escalated with support WA*** would take 24-72 hours. On 5 December we followed up and Thabo M checked there was nothing done or sent as we were told an technician will come. So he added a fault ticket to assign a technician 360281. On the 6 December we got an email that unscheduled visit will follow with ref WA***9 nobody came on Sunday eventually someone only to find he can't assist they should sent the guys that install the cable , when we reported issue we sent a picture to show it damage which would require a new line/ cable. This person promised he will report matter an try to push someone to come same day. Nothing happened this morning we received an update that the matter was successfully resolved How was it resolved we sitting since Wednesday with no connection, we called after receiving this and was told someone will come and would call when in the area nothing happened as I'm typing still waiting. It's almost a week you guys switch off out connection when the 28 days cycle is completed now I have paid for a service and the line is down. Next problem or excuse is it's is raining .

How long does it take cause we have reach 120 hours +of poor service.