POOR SERVICE - VUMATEL

I registered online, filled all my paperwork and paid the deposit. Technician came out a week later and told me the line was used, it will only take a week to activate the spare line and the following week he can install. That was over 3 months ago. I have been calling coolideas and getting ticket number almost every week and still I have not gotten a call about my installation. Coolideas says Vumatel is the company to activate the line. VERY VERY POOR SERVICE FROM VUMATEL.