Poor service still no line activated after 6 days

I have been trying to get my vumatel line activated since the 1st September via cool ideas .the line activation failed with vumatel on thev1st September.cool ideas have escalated to vumatel on numerous occasions to retry activating the line or sending a technician. Today the 7th September after numerous calls during the week and numerous calls this morning a new ticket was lodged. Thinking that it has been over 6 days already they would escalate some urgency to get the line activated,yet nothing has been done. Their customer service has no urgency or real escalation process.cant blame the consultants as they have been trained within the confined knowledge of their department.