Poor service, poor customer service, constantly throttled data.

I was on the 20/10 package. So I made call on the 19 Jan and requested that when my current package on the 25 I'd be upgraded for the 100/50 package. This request was necessitated by the fact that the 20 download 10 upload speed was working at snailpace for my line of work, and my clients were always complaining about glitches or delayed audio.

So the agents confirmed to me that everything is in order once my my current package expires, I'll be disconnected, then I will apply for the new one. I have written correspondence with Fasigh and Mashudu N confirming that. Their customer service was imppecable though albeit they were telling me folklores. So today I get a debit of R50, when i contact them i get through to Ntombomzi N, worst customer service ever, she spoke to me like she's doin me a big favour by talking to me. She was just ice cold, irate, impatient, unprofessional and all of the above. By the way I hold 5 years working in customer service. She tells me that the R52 was a pro-rated for the remainder of the month. So I ask her is it a pro fated akount of the 100 download and 50 upload speed, she yells and I quote "No, its for the 20/10 package you're on. Had we not deducted the amount, your would have been disconnected right now.".

So I have not worked in a week waiting for a disconnection so that I can get a better package... and came Vuma and gave me 4, 5 more days of just sitting idle and being unpaid. Why would I want 4, 5 more days of somethin I'm not using? Why have someone willling to pay for a R800 package still giving him a R400 package?? It doesnt hold water even in a capitalistic context.

If I had a choice right now I'd change this poor ISP.

Let me go and vent on FB, Google reviews and Twitter.