Poor service not worth the stress

I contacted Vuma via the WhatsApp number on Saturday 2 May 2026 to activate an account because the house I just moved into already has a Vuma router installed. I was signed up and sent a payment link. I paid that and the agent told me I would receive an SMS after 1hour. And ever since then I’ve been calling and chatting with them on WhatsApp to find out what’s happening and why I haven’t been activated and no one has answered. They keep changing the waiting period from 1hour to 24-48hours and the last one told me activation takes 7-14 working days. I have told them I am no longer interested in their services I just want my money back and for them not proceed with activation.