Poor service Lazy company

I am currently with Vumatel/ Vuma reach and my ISP is web africa I installed fibre almost 2/3 weeks now and only had fibre for 1 day.

1. first issue PON light took them a few days 2. LOS light another couple days to fix 3. PON light flashing apparently from Webafrica and the tech this has been escalated over 4 time but it seems no 1 @vumatel/reach can capture this. its taking them 6 days to capture the correct modem serial number.

Their service is so poor, you cant even get through to their company/team.