Poor service keep clear stay away

Through VOX telecommunication we have Vumarel fibre. From what I can see the 4th March they have connection issues. In the mean ti.e people are losing money. People are paying for internet and not receiving any service. They are as *********** as VOX Telecommunication. How can an internet service have issues for almost a MONTH????? Cancelling our subscribtion to VOX and will make sure when subscribing to a new service they do not make use of Vumatel (Sedibeng)