NS
Nompumelelo S
1 reviews | Active since Apr 2024
18 Apr 2025, 08:23
Poor service horrible agents
Am very disappointed on Vumatel am going to cancel their WiFi I've paid for my WiFi but am failing to connect when am calling their line they take forever to answer their agents are not helpful am still not connected I've paid my WiFi yesterday on the 17th of April been failing to connect the whole day even today still am failing to connect.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
18 Apr 2025, 13:33Good day Nompumelelo
Please note that the provided ticket has been closed and sent back to the ISP as there is no active order on the premise. Kindly follow up with your ISP to assist renew the subscription.
Kind Regards
The Vuma Team
Please note that the provided ticket has been closed and sent back to the ISP as there is no active order on the premise. Kindly follow up with your ISP to assist renew the subscription.
Kind Regards
The Vuma Team
Vumatel's reply18 Apr 2025, 13:33
Official
Good day Nompumelelo
Please note that the provided ticket has been closed and sent back to the ISP as there is no active order on the premise. Kindly follow up with your ISP to assist renew the subscription.
Kind Regards
The Vuma Team
Please note that the provided ticket has been closed and sent back to the ISP as there is no active order on the premise. Kindly follow up with your ISP to assist renew the subscription.
Kind Regards
The Vuma Team
NS
Nompumelelo S's updateReviewer Update
18 Apr 2025, 13:55It has been sent back because my WiFi was hacked and had a password that i didn't even create i don't know how you guys need to work on your system we cannot be hacked when we paying so much money for our WiFi i had to change my password imagine not able to use your WiFi that you paid for for 2days y'all better fix that.
NS
Nompumelelo S's update18 Apr 2025, 13:55
Reviewer Update
It has been sent back because my WiFi was hacked and had a password that i didn't even create i don't know how you guys need to work on your system we cannot be hacked when we paying so much money for our WiFi i had to change my password imagine not able to use your WiFi that you paid for for 2days y'all better fix that.
Vumatel's replyOfficial
19 Apr 2025, 14:18Good day Nompumelelo
Please note that there is not active service on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
Please note that there is not active service on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
Vumatel's reply19 Apr 2025, 14:18
Official
Good day Nompumelelo
Please note that there is not active service on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team
Please note that there is not active service on our end. Kindly follow up with your ISP.
Kind Regards
The Vuma Team