Poor service from Vumatel's

My FX line has been down since Wednesday and I have called multiple times, each call ending with a promise that a technician will be sent to resolve the problem. I have always been under the impression that Vumatel provides a sufficient service, but clearly I have been proved wrong. I haven't received one follow up call to inform me that the technician has been in the vicinity to investigate the problem, which they apparently were. It is important to keep your clients in the loop about any progress regarding the situation. I have just made my fifth call and have been informed that the technician is currently on site...all fingers crossed.