Poor service from Vumatel - two weeks appointment scheduled- no one arrives.

The worst experience I have ever had with a service / access / internet provider IN MY LIFE!. Place an order - after two weeks of back and forth finally get a confirmation via email. Two weeks later receive an installation date - even a reminder email is sent to confirm the appointment. On the day of the appointment, no one arrives. Absolute disgusting - people have lives you know! After escalating the issue with the ISP (Axxess) - still no confirmation, phone call, follow up - NOTHING. Should it be this difficult to give people your money for an already overpriced service?