SK
Shaun K
1 reviews | Active since May 2021
19 May 2021, 09:11
Poor service from Vumatel
I have been trying to activate a fibre line via Supersonic for nearly 2 months now. Vuma will not release the line from the previous owner for it to be activated for myself as the new home owner. Supersonic has been trying to assist but they are being held up by Vumatel for whatever reason. Also, it is nearly impossible to contact Vumatel directly.
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Replies (4)SK
Shaun K's updateReviewer Update
19 May 2021, 10:33I have already sent a utility bill to that email address on the 10th of May. I submitted a utility bill to Supersonic before that and it was submitted to you by them on 2 occassions.
SK
Shaun K's update19 May 2021, 10:33
Reviewer Update
I have already sent a utility bill to that email address on the 10th of May. I submitted a utility bill to Supersonic before that and it was submitted to you by them on 2 occassions.
SK
Shaun K's updateReviewer Update
28 May 2021, 15:44It is now the 28th of May and I still do not have a fibre installation. Vuma have sent me confirmation that the line has been released from the previous owner/account, but Supersonic's system still shows that the line is not available. How is this service acceptable?
SK
Shaun K's update28 May 2021, 15:44
Reviewer Update
It is now the 28th of May and I still do not have a fibre installation. Vuma have sent me confirmation that the line has been released from the previous owner/account, but Supersonic's system still shows that the line is not available. How is this service acceptable?
SK
Shaun K's updateReviewer Update
31 May 2021, 13:10It is now the 31st of May and I still do not have internet. Vuma is saying that the line has been released from the previous homeowner. Supersonic says that it has not been released. Can you guys please sort your miscommunication issues out and get me connected.
SK
Shaun K's update31 May 2021, 13:10
Reviewer Update
It is now the 31st of May and I still do not have internet. Vuma is saying that the line has been released from the previous homeowner. Supersonic says that it has not been released. Can you guys please sort your miscommunication issues out and get me connected.
SK
Shaun K's updateReviewer Update
03 Jun 2021, 14:173 days later and still no reply or attempt to resolve this issue.
SK
Shaun K's update03 Jun 2021, 14:17
Reviewer Update
3 days later and still no reply or attempt to resolve this issue.