Poor service from Vumatel

I have opened a contract with Vodacom to get fibre at my home. Vodacom has been helpful with this process. I even received my router 2 days after opening my order with my Vodacom, but Vumatel is a different story. They have taken between3/4weeks to contact me for installation. I had received a call from Zanele *** to get a date set, she asked the 6th April and I told her it would not be possilbe, she then gave me the date of the 9th April and I said that will be fine as its a friday. The appointment was for 14:30. Up to now no one has arrived. When contacting Vumatel customer service I was put through different departments and then through to the dbn who did not answer. On facebook messenger i tried to get help but it was not successful as they were asking me for a nr that only vodacom would have. Why could Vumatel not call Vodacom themselves with the order nr provided to get the KL nr. Why must I the customer to be doing the run around?? I had to take time off to be home, so I did my part, why can't Vumatel do the same?? I have tried calling Zanele from Vumatel 3 times and no answer. Is this really the kind of service to give to your clients?????? I expect feedback on this ASAP!! Order nr SO.***