EU
EES U
1 reviews | Active since Sept 2015
31 Jan 2023, 14:52
Poor service from Vumatel
I have been without internet access for almost three days. Apparently, Vumatel is doing a switch-over in the Weltevredenpark area. I did not receive any notification of this scheduled switch and no ETR provided. Very poor service from Vumatel and Gigawave for keeping their clients in the dark.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
01 Feb 2023, 09:06Good day
Thank you for being in contact with us. Kindly note that we have escalated your ticket to our support team.
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we have escalated your ticket to our support team.
Regards
The Vuma Team
Vumatel's reply01 Feb 2023, 09:06
Official
Good day
Thank you for being in contact with us. Kindly note that we have escalated your ticket to our support team.
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we have escalated your ticket to our support team.
Regards
The Vuma Team
EU
EES U's updateReviewer Update
03 Feb 2023, 12:03It's 6 days now without Internet. No one is taking accountability. I guess this is what what monopoly does, we have no alternative and we stuck.
EU
EES U's update03 Feb 2023, 12:03
Reviewer Update
It's 6 days now without Internet. No one is taking accountability. I guess this is what what monopoly does, we have no alternative and we stuck.
EU
EES U's updateReviewer Update
04 Feb 2023, 11:39Lufuno from Vumatel came to my rescue. Excellent 5 star customer service. Wish everyone can lead by her example and take note.
EU
EES U's update04 Feb 2023, 11:39
Reviewer Update
Lufuno from Vumatel came to my rescue. Excellent 5 star customer service. Wish everyone can lead by her example and take note.