1 reviews | Active since Aug 2026
Poor service from Vumatel and Webafrica
For months we have been having connectivity issues with our wifi, we have logged numerous calls with our service provider which is Webafrica but the ticket just gets closed with no assistance. We have tried trouble shooting and they have given us a new router and everything but nothing has changed. We have a 40mbs line but not even getting 10mbs yet. This is truly pathetic as we are told each time that a technician will come out within 72 hours and no one comes.
We recently logged a ticket yet again and it has been over 2 weeks with no assistance, we are truely fed up with this poor service as i work from home and not being able to work properly is truely frustrating.
We are paying for a service that we can barely use, truely disgusting services received
I really hope that this issue can be resolved asap
You mentioned that there is an outage in the area but this has been going on for months and we have never been made aware of any outages before nor is anyone else living in our street having any issues with their wifi
Technicians has not been seen anywhere in the area either so please explain where they are and where they are working as we are still receiving ****py wifi but yet we pay almost R600 per month on time for this poor service
Please advise when this issue will be fixed and do not even try giving me your ****py explaination of a 72 hour turn around time as a claim was logged last week Saturday already and still no one has even bothered with a follow up call or come out to check what the issue is
I really hope that this issue can be resolved asap
You mentioned that there is an outage in the area but this has been going on for months and we have never been made aware of any outages before nor is anyone else living in our street having any issues with their wifi
Technicians has not been seen anywhere in the area either so please explain where they are and where they are working as we are still receiving ****py wifi but yet we pay almost R600 per month on time for this poor service
Please advise when this issue will be fixed and do not even try giving me your ****py explaination of a 72 hour turn around time as a claim was logged last week Saturday already and still no one has even bothered with a follow up call or come out to check what the issue is