Poor Service from Vumatel

I app**** for an internet service from Axxess and they advised me that Vumatel will come and install the fibre line at my place. A few days later, a Vumatel technician came and told me that he had resolved the issue and I must wait for the SERVICE light on the fibre box to come up within an hour. It's been more than a week and the light is still off. Axxess blames Vumatel while I am still offline even though I paid for the service. Such shoddy service.