POOR SERVICE FROM VUMA/ *****ULENT / DISHONEST BUSINESS ETIQUETTE/ *******ION

I was a Happy client,until the JULY 2024. I requested a reconnection as my account was canceled. After receiving a new payment link, I made requested payment for R399. However I received notification payment wasn't successful,after spoke to WebAfrica consultant, and they said because I paid directly to Vuma ( I followed the link received) I made 2nd payment 4th July, and received successful payment from both Vumatel and WebAfrica..After numerous follow ups, back and forth, sending proof of payment over and over no wifi connection up till now. This morning I received yet another notification my request for wifi connection was approved but await payment, irrespective communication from them that payment was successful. Below is feedback from Vuma. Also screenshots and copy and paste proof of payment received by Vuma. And screenshots of communication with WebAfrica consultant. This payment was made on the 5th, and released to vumatel on the 7th

Please give us feedback

Dear Elizabeth Adams,

We are pleased to inform you that your support request with Ticket Reference ***3, has been successfully resolved.

We highly value your feedback and kindly request a few moments of your time to participate in a brief survey. Your insights are pivotal in enhancing our

The Vuma Team

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How is it resolved, my wifi

Please give us feedback

Dear Elizabeth Adams,

We are pleased to inform you that your support request with Ticket Reference ***3, has been successfully resolved.

We highly value your feedback and kindly request a few moments of your time to participate in a brief survey. Your insights are pivotal in enhancing our service quality.

The survey is designed to be concise and will only require less than 2 minutes to complete. Your responses will be instrumental in our continuous effort to improve our services.

The Survey link will expire within the next 7 days.

To access the survey, please click on the link provided:

Open Survey

Best regards,

The Vuma Team

Copyright © 2022 Vumatel (Pty) Ltd. All rights reserved.

Website | Help Centre | Code Of Conduct & Complaints Procedure

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How is it resolved, my wifi is STILL OFF

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This payment was made on the 5th, and released to vumatel on the 7th*Nkosikhona T.*: Following check on my end, I have detected that the payment you made did not reflect on Vuma's system which is why your order cannot be activated.. BUTTHIS WHATIRECEIVED: .Thank you for your Webafrica payment. Your installation will be scheduled soon - please keep an eye out for their call. See email for more details. THIS IS PROOF FROM THEM PAYMENT RECEIVED. I ALSO DID NOT RECEIVED COMMUNICATION FROM VUMA TO ARRANGE A SET TIME..I AM TO WITS END. PLEASE HELP.