Poor service from Vuma

I recently cancelled my rain fibre and moved back to Vuma. I had a Lady that works for Afrihost assist me with the reactivation which was a seamless process, I paid for the activation and I was informed it might take a few hours for it to be reconnected which I fully understood and I waited ,This was done on the 14/12/2023.

The entire weekend right up till now I still have no internet connection, the lady who assisted tried her utmost best to help in resetting the password several times and logging tickets so that a technician can come out.

The technician only came out yesterday and told me that the issue was a faulty router and I told him that I can’t be the router because everytime I try and connect to the fibre it says incorrect password for a while until it connects which still leaves me with no internet access.

I am very frustrated because why did I pay for everything yet I am unable to use the resource I paid for and the uninterested attitude from the technicians side says a lot about Vuma and their customer service. You cannot run a business in such a putrid manner.

I need a refund or someone to sort this issue out with immediate effect because it’s been a week and nothing has been resolved. It’s disgusting honestly