Poor service from Vuma

i app**** for fibre on the 30th of May and made payment on the 3rd of June but till this date I'm awaiting installation. I got an sms on the 8th of June that is installation is complete but there was noy installation at my home, I've been doing follow ups every now and again but still nothing I've been promised it will be sorted out but I'm still waiting. today is the 18th and still waiting