1 reviews | Active since Sept 2016
Poor Service from MWEB, VUMATEL and AFRIHOST
Hi Guys My Previous service provider Mweb logged a call for Vumatel to complete a fibre instalation last year 6 November this has to date still not been done (I have no internet since then :(). I n December I canceled my subscription with MWEB due to no feedback regarding the instalation as I had to call them every time to find out the progress on the request. I then approached AFRIHOST to be my service provider and they too logged a call with Vumatel to do a fibre installation at my place, again feedback from them also seems non existent, Afetr numerous calls and emails to them they (Afrihost) advised that there is an existing order at Vumatel which is causing them not to progress and advised me to cancel the existing order with MWEB is still active, I then called MWEB to cancel this and they did or s they confirmed. I called Vumatel to then cancel the order with MWEB but to my surprise this order is still active but since 6 November it is still not complete (exactly how long does a installation take?). Today I have confirmed a installation of 2 March 08:30 I would like to see this materialise .
Please accept our sincere apologies for the service you have received . Kindly note that we have escalated your query to our installation team for further assistance.
Regards
The Vuma Team
Please accept our sincere apologies for the service you have received . Kindly note that we have escalated your query to our installation team for further assistance.
Regards
The Vuma Team
