POOR SERVICE

On thursday I had my fibre cable damaged, on friday i tried to contact via whatsapp as you cannot call in but communicate via whatsapp to assist with the matter. unfortunately i got no response but managed to get through to the via webafrica website and a fault log was created on saturday, a few hours later the log status was closed if why ? I don't know because they had not attended to the matter.

My only request was for them to send a technician to come fix my cable. I contacted them again on sunday the log was opened again since then still no movement. This is really frustrating I work from home and cannot afford to not have internet since thursday last week.

Can this matter be sorted out ASAP before I cancel your services. I am not happy at this moment. The only thing they need to do is to send a VUMA technician to come fix my cable.