Poor service

For more than two weeks I waited for connection to be done then finally installation was done yesterday but now connectivity is not working they need to activate the line, my router shows 1 orange light. They dispatched someone that hanged up on me today as we were speaking and hanged up when i kept trying to call him back.

What happened to professionalism? The guy clearly did not want to work and now I’m suffering with no internet. At this point I’ve been receiving poor service from Vumatel