KN
Kavitha N
1 reviews | Active since Jun 2024
28 Jun 2024, 11:24
Poor service delivery VUMATEL
I'd like to write a review about vumatel. From the 1st of June, after releasing myself from webafrica, vumatel couldn't find out why there was an in-flight showing on my address as I had absolute no internet connection and was trying another ISP as the previous one was very disappointing with service. On the 18th of June 2024, I finally managed to get a connection with Home connect and a debit of R388 was deducted from our account . On the 26th of June 2024, a week after getting a connection, I was unable to connect to the Fibre. Upon calling Home connect I find out that my line was disconnected by vumatel. After many emails and calls, I still have not been contacted by them. It's very disappointing that when it comes to doing debits, vumatel doesn't delay but to get them to rectify thier mistake, it takes forever. So what happens when people like me, work from home and is dependent on a Fibre connection?
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
28 Jun 2024, 15:37Good day Kavitha
Please note that we tried contacting you but the number is not going through. Please note that we do not have an active order linked to your address. We have escalated the matter to our sales team for further assistance with placing a service activation order.
Regards
The Vuma Team
Please note that we tried contacting you but the number is not going through. Please note that we do not have an active order linked to your address. We have escalated the matter to our sales team for further assistance with placing a service activation order.
Regards
The Vuma Team
Vumatel's reply28 Jun 2024, 15:37
Official
Good day Kavitha
Please note that we tried contacting you but the number is not going through. Please note that we do not have an active order linked to your address. We have escalated the matter to our sales team for further assistance with placing a service activation order.
Regards
The Vuma Team
Please note that we tried contacting you but the number is not going through. Please note that we do not have an active order linked to your address. We have escalated the matter to our sales team for further assistance with placing a service activation order.
Regards
The Vuma Team
KN
Kavitha N's updateReviewer Update
28 Jun 2024, 19:29That's a load of nonsense...my mobile number is not a problem, the Fibre is. I have no missed calls or any other acknowledgement from you guys. Even when home connect emailed you guys. Today is the only contact that you people have made with me. And I'm actually surprised because the complaint was logged on Wednesday 26 June 2024 and 27 June 2024. I have had an entire month of billing done, one week of service and now you guys are telling me that you guys don't have an active order linked to my address? All I have been hearing from you guys are "escalating" . How many more people have to be informed about this before your people connect my line.
Please sort this out immediately. Vumatel has given me an entire month of run around
Please sort this out immediately. Vumatel has given me an entire month of run around
KN
Kavitha N's update28 Jun 2024, 19:29
Reviewer Update
That's a load of nonsense...my mobile number is not a problem, the Fibre is. I have no missed calls or any other acknowledgement from you guys. Even when home connect emailed you guys. Today is the only contact that you people have made with me. And I'm actually surprised because the complaint was logged on Wednesday 26 June 2024 and 27 June 2024. I have had an entire month of billing done, one week of service and now you guys are telling me that you guys don't have an active order linked to my address? All I have been hearing from you guys are "escalating" . How many more people have to be informed about this before your people connect my line.
Please sort this out immediately. Vumatel has given me an entire month of run around
Please sort this out immediately. Vumatel has given me an entire month of run around
KN
Kavitha N's updateReviewer Update
01 Jul 2024, 14:20I have been on a call with a home connect agent for almost 40 minutes today trying to find out what's going on with my Fibre connection. So you guys send a msg saying that the issues are sorted? How so? Im still without a line and you people have still not contacted me. Please restore my line ASAP. I HAVE PAID FOR THE WHOLE MONTH and I didn't request a cancelation
KN
Kavitha N's update01 Jul 2024, 14:20
Reviewer Update
I have been on a call with a home connect agent for almost 40 minutes today trying to find out what's going on with my Fibre connection. So you guys send a msg saying that the issues are sorted? How so? Im still without a line and you people have still not contacted me. Please restore my line ASAP. I HAVE PAID FOR THE WHOLE MONTH and I didn't request a cancelation
KN
Kavitha N's updateReviewer Update
02 Jul 2024, 19:23Day 7 of no internet and still no contact from vumatel. They have taken my money in exchange for services. My part was done and they didn't hold up to their side. They are now labeled as a company of *******. They need to refund my money as they are not interested in restoring the services. If anyone else knows how to contact vumatel directly, plz let me know
KN
Kavitha N's update02 Jul 2024, 19:23
Reviewer Update
Day 7 of no internet and still no contact from vumatel. They have taken my money in exchange for services. My part was done and they didn't hold up to their side. They are now labeled as a company of *******. They need to refund my money as they are not interested in restoring the services. If anyone else knows how to contact vumatel directly, plz let me know