Poor service delivery from ASAP- agents for VUMATEL

ASAP Internet Solutions is the agent for VUMATEL, and here in Cape Town, we have since Feb 2023, continual breaks in our lines.

As of last Monday until today constant breaks in our lines - with yesterday afternoon at 16h30 until 09h00 this morning a 16 hour break, with no correspondence at all from ASAP, if we dont call they do not inform their clients of the service issues.

On Monday i was promised by their agent Dominique that he logged a call to there accounts department to give me a call and I am still waiting for this call.

However the invoices gets emailed to the clients well in advance - 2 weeks in fact on midnight of the last working day of a month the funds goes off.

Not once will one receive a credit of any amount for long breaks, now my question is we have more breaks in our wifi line than what we have loadshedding.

Shocking to say the service delivery from ASAP is poor, as one can only deal with them and not with VUMATEL at all.

Sad thing is, is that VUMATEL has the monopoly like ESCOM has in the country and in our area where we reside you can only make use of VUMATEL????

With that sad, maybe the public should go the route with VUMATEL like with DSTV.