Poor service delivery and inferior materials

We had an internet installed a few months ago and all was well but we failed to make a debit order payment. After doing an EFT we got them to reconnect the account. Seeing that we had paid we waited for the reconnection and it never happened. After phoning and speaking to an agent at Axxess who are the ISP providers they mentioned that the line might take a few minutes to get up but after hours I phoned in again and was told they would arrange a technician to come check what happened. A few days later a technician came around 2 hours after their 14:30 appointment! He started checking and found a few faults in the line! He bypassed the faults and the line was still not working! He told me that the best would be to replace the line! In other words a new installation must be done. Today the 15/12/2022 I received an email saying that the company who is contracted to Vumatel with installations in our area was instructed to install a new installation at a cost of R1725.00 and I must first pay the amount before they send someone to fit a new line? These people from PPI GROUP, Lerato Sereo/ Coordinator. Her contact details are ***, leratos@p***roup.come.za.

I feel that if the installation was done with good and decent materials this would not have happened and now they want me to pay for their junk they installed. Their technician who came and tried to repair the fault said the line was not good quality. I would like them to come and redo their installation at their own cost.