Poor service delivery

Over the last two weeks I have had numerous issues with Vumatel. I have had 5 tickets raised through my ISP (Home-Connect) and all 5 got resolved by Vumatel yet I am still without internet.

There was a damaged line that started this issue. When reported Vuma said they had come on site to my home and checked, nobody was on premises at this time. It took one week to fix the issue around the damaged cable.

Once that was fixed I noticed my line speed was half of what I am paying for. Once again I logged tickets and all got resolved saying the line is fine and the speed is fine. I have provided my ISP with proof of speed tests showing them that the speeds are down.

As of today the line is down again. Vuma has resolved yet another ticket saying there are no problems with the line yet I have no internet.