Poor Service Delivery

For almost the whole year I’ve had 1 ISP @SADV , however since from 2 months ago I haven’t had WiFi. I’ve been contacting SADV for 4 days now and everyday the story changes & there are no solutions. Only today I was told that my router is active with another ISP (how that happened, I also don’t know) and that only Vumatel can assist in telling me who the new ISP is. I have been calling Vuma all morning to no avail. I wouldn’t go to such lengths if I didn’t need this WiFi. And the thought of waiting another 3 days just to start the process from scratch when I already have everything is dreadful!!

@Vumatel I need reconnection and I need it yesterday. @Vumatel who is my ISP?? @Vumatel where is the customer urgency & care?