SM
SO M
1 reviews | Active since May 2024
02 May 2024, 16:24
POOR SERVICE DELIVERY
Their service is so pathetic I don't recommend anyone to use their Fibre, I have a lost of connection it's the 7th day today but nothing has been done they only send me emails every day to say they have escalated the matter but still nothing... I regret using them they do not care about their customers
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Replies (2)
Vumatel's replyOfficial
03 May 2024, 08:49Good day SO
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply03 May 2024, 08:49
Official
Good day SO
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
SM
SO M's updateReviewer Update
03 May 2024, 17:19When is that going to happen? Because you were quick to do the debit order on the 1st but to fix my problem you taking years? Your consultants are very rude on the fown, I'm not getting any positive response.. All you do is is telling me the same thing that you have escalated the inquiry but there is no resolution at all..your service is very bad
SM
SO M's update03 May 2024, 17:19
Reviewer Update
When is that going to happen? Because you were quick to do the debit order on the 1st but to fix my problem you taking years? Your consultants are very rude on the fown, I'm not getting any positive response.. All you do is is telling me the same thing that you have escalated the inquiry but there is no resolution at all..your service is very bad