Poor service delivery!

Good day, I am tired of fighting a losing battle with Vumatel, my WiFi has been down for the past 4 days. I have called the first time and was told that there was a break in the fibre and that the technicians were working on it, so I was patient and waited. Fast forward to yesterday I called again this is my ticket number 220723. I was told a technician would call me.... TODAY I AM STILL Waiting for that call. I pay my installments on time. So I do expect excellent customer service. I think that Vumatel must refund me for all the days that I have lost usage of my WiFi as this is not the first time, it is inconvenient.