1 reviews | Active since Dec 2016

18 Apr 2024, 16:11

Poor service delivery

We sat without wifi for 6 whole days while Vuma took their own time to come and fix our cables that had been cut. We paid for a full 30 days. So I want those 6 days back. Because as soon as there was an issue I logged a call on the 7th April 2024. I continously contacted you guys but all I got was 'feedback has been requested'. Eventually the wifi was fixed 6 days after I logged over 15 complaints, on the 13th April. So now the wifi is still going to expire on the 19th? Even though it was Vuma who took so long to fix it. No we need compensation please.

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Replies (1)
's update18 Apr 2024, 20:52
Reviewer Update
A refund is not necessary. Just extend our expiry date by 6 days. When I phoned your call centre they said I can get a credit.