Poor Service

I'm so frustrated by Vuma and Afrihost. Vumatel came yo our area to do some migration or something. I've been down since then till today and I've been try to sort out the issue through Afrihost who always insisted the there's outage around my area though my neighbors has their internet. Now I'm struggling to get tech to come out to sort out the issue. I received the sms that all is well I can reboot my router but I'm still getting the LOS light and that simply mean there's no readings on my fiber line. This is poor service. There's no FNO that takes ten days or more to upgrade their infrastructure and leave their clients without internet