Poor service

We have been trying to get our fibre sorted for over a month now and between Vumatel and Vodacom nobody wants to take responsibility and assist. The line was cancelled a month before the previous occupants of the property left. We made an application with Vuma a month before we moved in. No we have been sitting without internet for over a month Vodacom sends me to Vuma and Vuma sends me to Vodacom. Please can we get urgent assistance from both these parties