Poor Service & customer care from Vumatel

Fiber installation & activation Review

1) It took weeks for Vuma to actually send someone out to install the fiber line 2) The people who arrived, arrived nearly 1 hour later than they were scheduled to 3) The team who arrived to install the fiber line have no marked vehicle, clothing or badges. Just doesn't make sense given the crime risk in South Africa 4) After installation, they promise the line will be activated within 24-48 hours. It is now 1 week later and Vuma have no answers for me regarding why the line isn't being activated 5) Vuma has stopped responding to any queries sent on other platforms (such as X/ Twitter)