Poor service

Good day Vumatel suspended my services due an incorrect payment date loaded on their side, I had sent numerous emails on the 28th and 29th December and the previous month (November) to Vumatel and SADV advising them that I get paid on the last day of the month, how can they then request payment via sms on the 28th? Please assist as we don't have wifi in the house as the service was canceled and my kids and family need the service reconnect, @vumatel please advise on how do I now pay and we can the line be reconnected, or please contact me on *** TP Letebe ***