Poor service

I have subscribed with this service provider,they came today to install the device and sent me an email stating that the wife is active all I need to do is to add it to my devices been waiting for them to send me my username, password and my wife name with no luck it's been more than 5 hours now ,tried calling their offices they're taking me from pillar to post I'm so ****ed off because I don't owe them anything I feel like I paid for something that I can't use...#RIPPEDOFF