Poor service

Since moving into my new home in August, I have issues with the fibre connection , never reaching the speeds.

Numerous calls to my ISP, ended up with blame games between Vumatel and the ISP, I was advised by a Vumatel agent that I should switch my ISP, as the issue is the ISP.

I then took the „advice“ cancelled the service with my ISP, payed the penalty fees for early cancellation, and switched to the ISP as recommended by the Vumatel agent.

The new service then started with the recommended ISP Mweb and guess what the issues continued ( provisioned speed 500MBPS speeds, reached between 60-80MGPS) These test are all done via direct connection from the ONT to my PC.

On the 23rd December I was informed by the vumatel agent and also the third party contractor Britelink that I will be switched over to a new port at the POP and this will resolve the issue. The switch was done and surprisingly download speeds was achieved, happy. This however was short.lived, as Santa‘s slay took off to the North Pole on the 25th. The issues started again.

Logged the call with the ISP, repeat of the same issue, feedback Vumatel - we tested remotely line is provisioned, ticket closed, Mweb calls me for a follow up, retest no change to the speeds.

My question is how long should we play this back and forth? Clearly there is an issue just fix it.

I am considering switching to another fibre provider as I the Tom and Jerry games from Vumatel is getting boring now.

If you on vumatel, make sure you test your speeds, you might be paying for high speeds but getting slower speeds without you knowing,